I attended last night's release of the Providence Geeks new website developed by Kenzan. Owen Buckley, Kenzan's director of engineering, did a good job describing the management and implementation of the project. The final result is a useful website, but with little polish. This is because Kenzan had two customers and not one for this project. Providence Geeks (customer 1) wanted a new website to replace Facebook. Kenzan (customer 2) wanted a learning opportunity for its staff. So the project had too many acceptance criteria, or, as Owen Buckley said "when do you know it is done?" Unfortunately, "done" was having built an 18-wheeler to haul a pin.